Refund and Cancellation Policy

Last updated: July 28, 2026

Free Trials

Our Coach subscription tier includes a 7-day free trial. A valid payment method is required to start your trial. If you do not cancel before the trial period ends, you will be automatically charged for the subscription you selected (monthly or annual).

You may cancel during your free trial at no charge, at any time before the trial ends, through your account's billing settings.

Subscription Billing

Subscriptions renew automatically at the end of each billing period (monthly or annual) unless canceled beforehand. Charges are processed by our payment provider, Stripe.

Cancellations

You may cancel your subscription at any time via Settings → Manage Subscription in the app, or through the billing portal link provided in your account. Cancellation will:

• Stop future billing at the end of your current paid period
• Allow you to continue using the Service until the end of that period
• Not result in a prorated refund for the remaining days in your current billing period, except where required by law

Refunds

We generally do not offer refunds for partial billing periods or for time already used within a billing cycle. If you believe you were charged in error, or experienced a technical issue that prevented you from using the Service, please contact us at symmrafit@gmail.com within 14 days of the charge, and we will review your request on a case-by-case basis.

Founding Member Pricing

Founding member pricing is locked in for as long as your subscription remains active without cancellation or lapse. If you cancel and later resubscribe, standard current pricing will apply, and founding member pricing cannot be reinstated once the founding member enrollment period has closed.

Questions

For billing questions or to request a refund review, contact symmrafit@gmail.com.